LIVE — Available Now

Incident Management Software

From the moment something happens to the moment it is permanently resolved — one system, one workflow, one audit trail.

Get Early Access → Schedule a Call
THE CHALLENGE

Why Most Incident Management Fails.

WHAT HAPPENS

Incidents reported via phone, WhatsApp, or paper

THE CONSEQUENCE

Context lost. Evidence missing. Timeline unclear.

WHAT HAPPENS

Investigation starts days after the event

THE CONSEQUENCE

Witnesses forget. Conditions change. Root cause becomes guesswork.

WHAT HAPPENS

Corrective actions assigned verbally or by email

THE CONSEQUENCE

No tracking. No deadline. No closure verification.

WHAT HAPPENS

Regulatory reporting compiled manually

THE CONSEQUENCE

Gaps in data. Inconsistent formats. Compliance risk.

HOW SOAPBOX.CLOUD™ SOLVES IT

Incident Management That Starts With Evidence.

From planning to closure, Soapbox.Cloud™ delivers clarity, accountability and continuous improvement.

📱 Capture — In Seconds

Mobile and web reporting from any devicePhoto, video, and voice-to-text evidenceAuto geo-taggin...

  • Mobile and web reporting from any device
  • Photo, video, and voice-to-text evidence
  • Auto geo-tagging and timestamp
  • Instant stakeholder notification
01

🔍 Investigate — With Structure

Role-based investigation workflows5-Why, Fishbone, TapRooT-style RCAEvidence linked directly to...

  • Role-based investigation workflows
  • 5-Why, Fishbone, TapRooT-style RCA
  • Evidence linked directly to incident record
  • Full timeline reconstruction
02

✅ Resolve — With Accountability

CAPA auto-generated from findingsNamed owner with enforced deadlinesEffectiveness verification...

  • CAPA auto-generated from findings
  • Named owner with enforced deadlines
  • Effectiveness verification before closure
  • Cross-module linkage to risks and audits
03

📊 Learn — So It Never Recurs

Trend analytics across sites and timeRecurring pattern detectionLessons learned distributionLea...

  • Trend analytics across sites and time
  • Recurring pattern detection
  • Lessons learned distribution
  • Leading indicator dashboards
04
KEY CAPABILITIES

What the Module Delivers.

Capability What it does
Mobile Incident Reporting Capture in 30 seconds with photo, geo-tag, voice-to-text
Auto-Classification Severity and regulatory category assigned automatically
Investigation Workflow Structured stages with role-based assignments
Root Cause Analysis 5-Why, Fishbone, and structured RCA methods
CAPA Integration Corrective actions auto-created from findings
Escalation & Alerts Automatic notifications on severity and SLA breach
Regulatory Reporting Data structured for compliance submissions
Audit Trail Complete traceability of every decision
Trend Analytics Pattern detection across sites and time
Cross-Module Linkage Connected to risks, audits, CAPAs, compliance
WHO USES THIS

Built for Every Role in the Safety Chain.

Floor Worker / Contractor

Reports incidents from the field via mobile in under 30 seconds

Safety Officer

Manages investigation workflow, assigns actions, verifies closure

EHS Manager

Reviews trends, monitors CAPA closure, prepares regulatory reports

Site Supervisor

Receives real-time alerts, oversees site-level response

Operations Director

Accesses cross-site dashboards and leading indicators

Compliance Team

Pulls audit-ready incident records on demand

MEASURABLE OUTCOMES

The Numbers That Change.

Days → 30 seconds

Reporting time

60% faster

Investigation time

94%+ in 90 days

CAPA closure

40% reduction

Repeat incidents

On-demand

Audit readiness
COMPLIANCE FRAMEWORKS SUPPORTED
RELATED MODULES

Connected by Design.

CAPA Management →
Risk Management →
Compliance Management →

Frequently Asked Questions

Find answers to common questions below

The Incident Management module helps organizations digitally capture, investigate, track, and close incidents in a controlled and auditable manner. It supports the complete incident lifecycle, including reporting, classification, review, investigation, root cause analysis, corrective action tracking, verification, and final closure.

SOAPBOX.CLOUD™ can support different types of incidents such as workplace safety incidents, environmental incidents, operational incidents, quality incidents, compliance incidents, property damage, equipment-related incidents, process failures, injuries, spills, fires, near misses that escalate into incidents, and other organization defined incident categories.

SOAPBOX.CLOUD™ makes incident reporting more structured and consistent by providing guided forms, mandatory fields, classification options, evidence upload, site and department tagging, incident date and time capture, witness details, immediate action details, and submission workflows. This helps ensure that critical information is captured early and reduces incomplete or inconsistent reporting.

Yes. Users can attach supporting evidence such as photos, documents, screenshots, videos, investigation notes, witness statements, inspection records, permits, medical notes, or corrective action proof, depending on the organization’s configuration and access rules. This helps create a stronger evidence trail for investigation, review, audit, and closure.

Yes. Once an incident is submitted, authorized reviewers such as EHS managers, site heads, compliance managers, or quality managers can review the report, validate the details, classify severity, assign ownership, request more information, reject invalid submissions, or move the incident forward for investigation.

Yes. The Incident Management module can support root cause analysis using structured methods such as 5 Whys, cause categorization, contributing factors, investigation notes, and linkage to corrective and preventive actions. This helps organizations go beyond immediate fixes and identify systemic issues behind recurring incidents.

Corrective and preventive actions can be created from incident findings and assigned to responsible owners with due dates, priorities, statuses, and supporting evidence. Action owners can update progress, upload completion proof, and submit actions for verification. Overdue actions can be tracked through dashboards, reminders, and escalation workflows.

Yes. SOAPBOX.CLOUD™ can provide incident dashboards showing open incidents, overdue investigations, severity trends, incident categories, site-wise incident distribution, closure performance, repeat incidents, action status, aging analysis, and management-level summaries. These insights help teams identify risk patterns and improve prevention efforts.

Yes. Incident Management can connect with other modules such as CAPA, Risk Management, Audit Management, Inspection Management, Compliance Management, Near-Miss Reporting, Permit to Work, Emergency Management, Document Control, Training, and ESG reporting. For example, a serious incident may trigger CAPA, update a risk register, create a training need, or become evidence for compliance reporting.

Early access customers should evaluate the module to see how well it fits their real incident reporting, investigation, review, and closure needs. Their feedback can help shape form design, severity models, workflow stages, investigation methods, dashboards, notifications, escalation rules, and integrations. This makes the module more practical, industry-ready, and aligned with real operational requirements.

Every incident tells a story. SOAPBOX.CLOUD™ ensures that story is captured with evidence, investigated with rigour, and resolved with accountability.

Get Early Access →
 Schedule a Demo
Language